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OHS scheme

PensionersEnsuring that every Australian has access to better hearing is one of the federal government's key health priorities. The Office of Hearing Services Voucher Scheme provides free hearing tests and hearing aids to pensioners and veterans, which are available through accredited providers such as Arafura Audiology and Alice Audiology.

Who is eligible?

You are eligible if you are an Australian citizen or permanent resident, 21 years of age and over, meeting one of the following criteria:

  • Centrelink Pensioner Concession Card
  • Gold Health Repatriation Card
  • White Health Repatriation Card (specifying hearing loss)
  • Centrelink Sickness Allowance

You may also be eligible if you are:

  • Dependant of a person in one of the above categories
  • Active member of the Defence Force
  • Client of CRS Australia

Additionally the program supports the following groups, however they must be seen at the government hearing care provider, Australian Hearing:

  • Australian citizens under 21-years of age
  • Aboriginal and Torres Strait Islanders over 50 years of age

How do you apply for a voucher?

If you believe that you may be eligible, call Arafura Audiology and Alice Audiology on (08) 8981-0013 and we will provide you with, and assist you to complete, an application form for the Office of Hearing Services.

If you are applying for the first time, you will also need to have this Application Form signed by your doctor.

If you are already a client of the program and have not had a voucher for more than 3-years, we will be able to request a new voucher application on your behalf regardless of whether you have seen us in the past. At this time you have complete freedom to change from one hearing care provider to another.

Services you will receive

Eligible people can obtain a comprehensive range of services and products to meet their needs, some free of charge:

  • Your hearing assessed by a qualified audiologist at Arafura Audiology and Alice Audiology, at no charge
  • If the assessment indicates that a hearing aid or other device would assist you, we will provide independent advice to help you select a model from a range of quality hearing aid manufacturers - and some of the devices are FREE of charge, while the federal government will subsidise part of the cost for more advanced solutions
  • We will counsel you on obtaining the maximum benefit from your hearing aid, at no charge
  • You can obtain a maintenance contract from us for your hearing aids, which also covers you for hearing aid batteries. This is heavily subsidised by the federal government so that your annual contribution is minimal.

Can you change providers without a new voucher?

The answer is 'YES', although the Office of Hearing Services are unlikely to grant a 'relocation request' on the basis of one hearing care provider having better hearing aids than another. In our experience, here are a couple of grounds for relocation:

  1. Convenience: You have located another hearing care provider that is easier to get to, whether that be because it is closer to work, public transport, or more convenient for a family member to take you there.
  2. Breakdown of relationship in your existing provider: While the Office of Hearing Services proclaim that like to see relationships between clients and hearing care providers repaired, you will ultimately have the choice to see whoever you choose if you feel the reasons are valid enough.

Maintenance and Batteries

If you are fitted with a hearing aid, it is recommended that you enter into a maintenance agreement with Arafura Audiology and Alice Audiology. For a small annual fee we will provide you with minor repairs of your aid and supply batteries. If you choose not to pay the annual maintenance fee, you will need to buy your batteries regularly and pay for servicing and repairs of your hearing aid.


Editing of website provided by Arafura Audiology